Corporate Concierge. 2 x Part Time roles available.
06/11/2024
04/12/2024
Permanent
Kew
Customer Service & Support Coordination
About Guide Dogs Victoria:
Guide Dogs Victoria is a leader in breaking down barriers that enable people to live life without limits. We specialise in providing high quality and safe services and supports to people living with low vision or blindness and other disabilities. We are one of Australia’s most trusted charity and an employer of choice in the disability and aged care sectors. We recognise and celebrate the diversity of our employees and volunteers and the benefits this brings to our organisation. Our people enjoy an inclusive and culturally safe work environment free from all forms of discrimination. Guide Dogs Victoria is a place where talent is recognised and innovation is encouraged.
Job Description
About the Role:
We are looking to appoint 2 part time positions on a job share basis.
Ideally, we would like the hours of each role to be across 5 days as follows:
8.30am – 1pm and 12.30pm – 5pm (with ½ hour handover)
Concierge
Connect visitors with the relevant internal staff member/s, including clients who are attending an appointment, group activity or our Residential Program.
Support Customer Service Officers to receive incoming phone calls and conduct warm transfers of calls internally and externally.
Monitor email enquiries, including respond to or distribute to relevant person in a timely manner
Manage swipe card passes for visitors (such as contractors), as required.
Manage all inbound and outbound mail and distribute accordingly.
Ensure visitors adhere to safety requirements, including signing in and wearing visitors’ badge.
Client Services Support
Assist clients and potential clients interested in services. This may include providing general information about services and supporting the person to place a service request.
Support Customer Service Officers to complete client administration.
Desired Skills and Experience
About You:
Knowledge, Skills & Previous Experience
High levels of computer literacy using a range of Microsoft Office computer packages including Teams, Outlook, Word, Excel.
Previous experience in similar role with a similar organisation.
Exceptional customer service and communication skills.
Well-developed engagement, listening and telephone skills.
Experienced and skilled in accurate data entry, Salesforce experience preferred.
Personal experience of living with or supporting a person with a disability is highly valued.
Mature and professional approach and presentation.
Demonstrates confidentiality and handling of others needs for personal privacy.
Is flexible: adapts to changing circumstances, and prioritises work and addresses what is important.
Is collaborative: works with others to achieve common goals, and engenders teamwork.
Demonstrates appropriate interpersonal skills, active listening, empathy, social awareness and emotional intelligence in communications, problem solving and conflict resolution.
Demonstrates commitment to live the Values and Behaviours of Guide Dogs Victoria.
Demonstrates a strong client and customer focus and a commitment to person centred service practices.
Benefits and Perks:
Work with a genuine purpose - make a difference to people's lives.
Salary Packaging Benefits! Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses.
Wellbeing program - discounted health insurance, EAP, annual flu vaccinations.
Reward and Recognition Program.
Important:
We recognise and celebrate the diversity of our employees and volunteers and the benefits this brings to our organisation.
Our people enjoy an inclusive and culturally safe work environment free from all forms of discrimination.
Lived experience as a person with a disability is highly valued.
Lived experience supporting a person with a disability is highly valued.
For more information please email enquiries to Pauline at: hr@guidedogsvictoria.com.au.
